But all you digital gurus already know that, right?! So why am I rambling the obvious? Because, it is time for businesses to focus on the consumer more than ever. Increasing digitization has made life simple, or even more complicated?
I found this excellent piece on how the digital revolution is leaving the consumer behind by Simon Silvester, [written some time back but relevant even today]. Aptly titled- My Brain Hurts, this study tells us how the increasing pace of technology is overloading the consumer and that is it time for businesses to pause and help the consumer understand the technology that is supposed to make their lives simpler.
‘The new net boom’ announces Fortune.
In California, venture capital is flowing.
After five years in the doldrums, tech is back.
And it’s back big time
Last time it was only dotcoms, telecoms and computers
Today virtually every industry on Earth is experiencing
Hollywood is digitizing.
Airlines are digitizing.
Fast food service is digitizing.
Soon, with the arrival of radio ID chips on every package
in every supermarket, the humble food and drink
industries will digitize too.
But as the world again gets excited by all things tech,
perhaps we should pause.
Read more of this wonderful paper by Simon Silvester,Y&R EMEA here.